Frequently Asked Questions
When will my order ship?
Our products usually – ship within 3-5 BUSINESS days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My order shipped, when will I receive it?
All of our beloved packages are sent via the Fedex Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days (business days do not include weekends or holidays). Orders outside the USA can take up to 20 - 27 business days.
We adore our products and your satisfaction is very important to us! We will gladly replace any item that may have got beat up during shipping. Your damaged product may only be exchanged for the same product you purchased. Please contact our customer support team for additional assistance.
Unfortunately, due to the low cost nature of our products, we are unable to offer any returns or exchanges for any other reasons.
Why Isn’t My Promo Code Working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes typically cannot be combined. There may also be a restriction that’s causing your code not to work, so double check the fine print (some codes only work for first-time customers or your code may have expired).
My package was marked as delivered, but I didn’t receive it.
Sometimes Fedex tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
I was charged twice for my order. Help!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t panic! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Where can I purchase your products?
Our products are sold exclusively on Mylookingglass.com. We do not sell wholesale, nor do we authorize the resale of our products.
What countries do you ship to?
We ship to (almost) all countries worldwide, excluding China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, North Korea, the Crimean region of the Ukraine, Sudan and Syria. Please be aware that depending on your country’s regulations, International orders may be subject to additional duties and fees.
How are shipping rates calculated?
Shipping within the United States is $5.00 flat rate. Shipping rates outside of the United States is $10.00 flat rate.
Are we cruelty-free?
Yes, we are PETA approved and cruelty-free products.